Shipping policy
Order Processing
Orders are processed and prepared for shipment after your purchase is confirmed. Processing times may vary depending on the product, availability, and production requirements. Some Meloetry merchandise is produced specifically for each order.
Please allow additional processing time during holidays, product launches, promotions, or periods of high order volume.
Shipping & Delivery
Shipping costs and available delivery options are calculated and displayed at checkout.
Estimated delivery times are provided during checkout when available. Delivery estimates begin after an order has been processed and shipped. Delivery dates are estimates and cannot be guaranteed.
Once your order ships, tracking information will be provided when tracking is available.
Shipping Delays
Meloetry is not responsible for carrier delays caused by weather, transportation disruptions, holidays, customs processing, incorrect delivery information, or other circumstances outside of our control.
If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first and then contact us through our store's Contact page if additional assistance is needed.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost or Damaged Orders
If your order arrives damaged, defective, or you believe it has been lost in transit, please contact us through our Contact page as soon as possible.
For damaged items, please include your order number and clear photographs showing the issue so that we can review the situation.
International Orders
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Multiple Shipments
Items within the same order may occasionally be produced or fulfilled separately. If this occurs, your order may arrive in more than one package and you may receive separate tracking information.
Questions
For questions regarding shipping or an existing order, please contact us through the Contact page on the Meloetry Official Store.